Frequently Asked Questions

Our express tunnel wash takes approximately 3 minutes from start to finish. Simply drive in, stay in your vehicle, and drive out with a sparkling clean car. No appointment needed.

We offer four wash tiers: Platinum, Diamond, Ceramic Shield, and Graphene. Each tier includes progressively more premium services, from basic exterior wash to our top-tier graphene coating with maximum shine and protection. Visit our Services page for full details.

The Wash Club is a monthly membership that gives you one wash per day at any of our 21 locations. Plans start at $32.99/month for Diamond and go up to $41.99/month for Graphene. Your membership is tied to your vehicle via plate reader, so you just drive through and the system recognizes you automatically. Cancel anytime.

Yes. Your Wash Club membership works at all 21 GATE Express locations (one wash per day) across Jacksonville, St. Augustine, Ponte Vedra Beach, St. Johns, Middleburg, and Yulee. Wash at whichever location is most convenient for you.

Yes, every GATE Express location has complimentary self-serve towel, vacuum, air duster, and mat cleaner stations available to all customers, whether you purchase a wash or not. No coins or tokens needed.

We accept all major credit and debit cards, Apple Pay, Google Pay, and cash at the pay station. Wash Club members are billed automatically to their card on file each month.

Yes. GATE Express is a drive-through tunnel wash. You remain in your vehicle the entire time. Put your car in neutral, and the conveyor system guides you through the tunnel. It takes about 3 minutes.

While vehicle damage is extremely rare, if you believe your vehicle was damaged during a wash, please speak with the on-site attendant immediately. You can also contact us through our Contact page to file a claim. We take every concern seriously.

All GATE Express locations are open daily from 8:00 AM to 7:00 PM, 7 days a week. Hours may vary on holidays.

You can cancel your membership anytime by logging into your account at your account portal or by contacting our customer service team. There are no cancellation fees or long-term contracts.

A single car wash at GATE Express starts at $15 for our Platinum tier. Diamond is $20, Ceramic Shield is $27, and Graphene is $30. If you wash frequently, our monthly memberships save you significantly — starting at just $32.99/mo for Diamond (one wash per day). Visit our Wash Options page for a full price comparison.

GATE Express has 21 car wash locations across Northeast Florida, so there is likely a car wash close to you. We serve Jacksonville, St. Augustine, Ponte Vedra Beach, St. Johns, Middleburg, and Yulee. Use our Locations page to find the GATE Express Carwash nearest to you, with interactive map and driving directions.

All GATE Express Carwash locations are open daily from 8:00 AM to 7:00 PM, 7 days a week. Hours may vary on major holidays. Visit your nearest location page for the most up-to-date hours.

Experts recommend washing your car every one to two weeks to protect the paint, remove contaminants like pollen and salt, and maintain your vehicle's finish. In Florida's humid climate with frequent rain and coastal salt air, washing weekly is ideal. That's why our Daily Wash Club is so popular — members can wash once per day for one flat monthly price.

A touchless car wash uses only high-pressure water and chemicals with no physical contact. An express tunnel car wash like GATE Express uses soft-touch foam brushes and cloth materials combined with high-pressure rinses and specialty treatments. Our soft-touch tunnel delivers a superior clean — removing road grime, bugs, and buildup that touchless washes often miss — while still being gentle on your paint. The full wash takes about 3 minutes.

Washing your car at GATE Express is easy: pull up to the pay station, select your wash tier or scan your plate reader, then follow the green light into the tunnel. Put your vehicle in neutral, keep your hands off the wheel, and the conveyor guides you through. In about 3 minutes you'll exit with a sparkling clean car. After the wash, pull forward to our complimentary towel, vacuum, air duster, and mat cleaner stations to clean your interior.

Every GATE Express location has complimentary self-serve towel, vacuum, air duster, and mat cleaner stations — no coins or tokens needed. You can vacuum your car anytime during business hours whether or not you purchase a wash. With 21 locations across Jacksonville and Northeast Florida, there's a complimentary vacuum station close to you. Find your nearest location.

GATE Express is a professional express tunnel car wash, not a self-service or do-it-yourself car wash. However, many customers prefer our express wash because it delivers a better clean in just 3 minutes — no scrubbing, no buckets, no drying by hand. Single washes start at just $15, and our monthly plans give you one wash per day from $32.99/month. Plus, all locations have complimentary self-serve towels, vacuums, air dusters, and mat cleaners for your interior.